The Zendesk Support Answer Suggestion app analyzes your ticket subject and looks through your Help Center content to suggest relevant articles and surface them right next to the ticket. Your agents won't get caught not knowing an answer to a customer's question if the answer is in your Help Center.
Your agents can click any of the suggested articles to view them. A quick drag-and-drop enables them to add the article to their ticket response. With the Answer Suggestion app, your agents can answer customer questions faster and more accurately.
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By enabling this app, You agree to the Built by Zendesk Terms of Use.
App Details
- Author: Zendesk
- Support: Speed 3 Top Charcoal Low Purple Skechers nbsp;2016 Sneakers Women’s MEB Go qwFxn0t7E
- Version: 1.2.0
This is an app. It will install
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Support account.
